|
Before searching: There are always a large number of people writing to ask for help because of a password they say is failing to allow logging in. On about 80 percent of those occasions, it turns out they inadvertantly altered one or more of the letters, changing the case.
For instance, suppose you were given the password: Ax427B Typing in AX427B will end up being rejected by the system. Remember to keep everything exactly as it arrived. To make things easier, we recommend merely highlighting the password, then copying and pasting into the login form. If your situation is other than the one described above, continue to the password and username retrieval function. |
|
|